At Mateo Voyages, we want you to be satisfied with your purchase. If you receive an incorrect, defective, or damaged item, you may request a return within 7 days of receiving your order. Items must be unused, in their original condition, and returned with all packaging.
Non-Returnable Items
For hygiene and safety reasons, certain travel accessories and camping gear may not be eligible for return. Items that have been used, damaged due to misuse, or are missing original packaging will not be accepted.
Refunds
Since we operate on a Cash on Delivery basis, refunds will be processed as a replacement. Once the returned item is inspected and approved, you will be notified of the available replacement or store credit.
Return Shipping
Customers are responsible for the cost of return shipping unless the product received was defective, damaged, or incorrect. In such cases, Mateo Voyages will cover the return shipping costs.
Process for Returns
To request a return, please contact us at [email protected] with your order number, details of the item, and reason for return. Our customer support team will guide you through the process.
Contact Us
If you have any questions about our Return and Refund Policy, please reach us at [email protected].