Order Processing
All orders placed with Mateo Voyages are processed promptly after confirmation. We aim to prepare and dispatch your order as quickly as possible to ensure timely delivery.
Shipping Methods
We provide reliable worldwide shipping through trusted courier and logistics partners. The shipping method may vary depending on the delivery location to ensure safe and efficient service.
Delivery Time
Delivery times may vary depending on the destination. Customers will be provided with an estimated delivery window when their order is confirmed. Unexpected delays due to customs or courier services may occur, and we appreciate your patience in such cases.
Cash on Delivery
All orders are shipped with Cash on Delivery as the only available payment method. Customers are required to pay the courier at the time of delivery before receiving their package.
Tracking Information
Once your order is shipped, we will provide tracking details (where available) so you can monitor the status and location of your delivery.
Damaged or Lost Packages
If your order arrives damaged or does not reach you within the expected time, please contact us at [email protected]. We will assist you in resolving the issue with the courier service or arrange a replacement where applicable.
Customer Support
For questions regarding your shipment, please contact us at [email protected]. Our team is here to ensure your order reaches you safely.